Comments & complaints

Where can I go with my complaint or comment?

We do our utmost to deliver your ordered items carefully to you, but it can always happen that you are not completely satisfied with a product or service supplied by us. In this case you can always contact us via one of the channels below:

E-mail:[email protected]
Telephone:+31 40 245 6676
WhatsApp:+31 6 83 215 738


It is also possible to register your dispute for mediation via Stichting Webwinkelkeur. From 15 February 2016, consumers in the EU also have the ability to register complaints via the ODR platform of the European Commission, which can be found at If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.